Baxter Launches Center of Excellence Methodology

Austin, TX (August 21, 2019) — Baxter Planning, a pioneer and recognized leader in inventory planning and optimization solutions, announces the formal launch of their Center of Excellence methodology which drives continuous customer value focused on annual objectives, KPI measurement, value tracking, and comparative benchmarking. In May 2018, Baxter Planning unveiled a new brand identity campaign including the tagline of “Your Partners in Planning” and the Center of Excellence launch formalizes the proven process that Baxter has developed to ensure long-term customer success.

The methodology leverages Baxter’s Best Practice Scorecard and Comprehensive Assessment to provide structure for measurement and benchmarking while regular business reviews with customers provides a forum to communicate accomplishments along with improvement recommendations. Kimberlin Marston, leader of Baxter’s Center of Excellence program shared, “Development of our Center of Excellence methodology leverages 20 years of experience delivering global Planning as a Service (PaaS).  While the program was enabled by our PaaS offering, the methodology is leveraged to support all Baxter customers regardless of whether they adopt PaaS or a traditional Software as a Service (SaaS) deployment model.”

Planning as a Service launched in 2000 and has continuously evolved as Baxter’s premium service offering.  With PaaS, professional planning services are delivered by experienced Baxter Planning consultants who serve as an extension to the customer’s supply chain organization. Designated planners perform over 50 tasks that include tactical activities such as forecast demand and generating orders.  Specialized Practice Area consulting, included within the PaaS offering, is designed to support service transformation and adoption of planning best practices that in turn drive inventory optimization, service supply chain cost reduction, and improved customer service levels.

Baxter attracts top supply chain talent to support the Planning as a Service offering with their award-winning atmosphere, cultural values, and by maintaining strong relationships with 4 of the top 20 supply chain programs, according to Gartner’s Top 25 North American Supply Chain Undergraduate University Programs (2018). Baxter educates best-in-class planners with a rigorous onboarding program that is reinforced and strengthened by over 100 topics of both technical and best practice documentation.

The brand promise of “Your Partners in Planning” was reinforced in the market as evidenced by client interviews captured at the 2019 Field Service USA conference in Palm Springs, California. Customers continue to recognize Baxter not just as a software solution leader, but a trusted partner in planning for the service supply chain. Video content and customer testimonials can be viewed at https://www.baxterplanning.com/your-partners-in-planning/.

About Baxter Planning

Headquartered in Austin, Texas, with employees around the globe, Baxter Planning was founded in 1993 by Greg Baxter, who saw the need for a solution to address the lack of planning technologies in the market. Now a worldwide leader in aftermarket supply chain software, Baxter helps customers plan billions in service parts inventory every day.The list of Global 2,000 enterprises and growing startups deploying solutions from Baxter include Verizon, Nokia, Tokyo Electron, Stanley Black and Decker, SONY, Johnson & Johnson, and many others. Baxter’s differentiated combination of a SaaS platform featuring Planning as a Service enables supply chain organizations to deliver dramatic improvements in post-sales service levels while increasing profitability and cash flow. Baxter has been on SupplyChainBrain’s “List of 100 Great Supply Chain Partners” for 15 consecutive years and recognized multiple times as a “Best Places to Work in Austin.” For more information, visit www.baxterplanning.com or email us at info@baxterplanning.com.

Astea International and Baxter Planning Partner to Deliver a Fully Integrated Field Service Management and Service Parts Planning Solution

The integrated solution will offer large, complex service organizations managing parts in multi-echelon logistics networks a cohesive approach to field service management and service parts planning

HORSHAM, PA (April 9, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions, announced today a partnership to integrate Baxter Planning’s service parts planning software into the Astea Alliance Enterprise™ field service management and mobility platform. The integrated solution will offer large, complex service organizations managing parts in multi-echelon logistics networks a cohesive approach to field service management (FSM), service parts planning and inventory replenishment, enabling them to reduce total inventory carrying costs and maintain higher and more consistent service levels. The announcement comes two weeks before the Field Service Palm Springs 2019 conference where Astea will be showcasing its FSM platform at Booth #201 and Kiosk #W3 and Baxter Planning will be showcasing its service parts planning software at Kiosk #W4. “Service organizations are constantly asking themselves two questions: what is our optimal inventory stock level and where should we store the spare parts in order to meet our service level agreements?” said Emily Hackman, Director of Global Marketing, Astea International. “There is a balancing act between keeping their inventory carrying cost low and having enough stock in the right location to fulfill their SLA obligations. This challenge is compounded by recent efficiencies that enable manufacturers to produce new models faster. With new products being introduced to the market at an increasing rate, service providers now have multiple models of installed products that they are responsible for, and the spare parts might not be compatible across all the different models. Baxter’s software helps service companies overcome these challenges by utilizing an algorithm that determines the optimal quantity of spare parts they should keep on hand and the optimal location.”

Integrating Baxter’s service parts planning software with Astea’s Alliance Enterprise will enable service companies to manage contracts and warranties, customer sites and assets, technicians, inventory and spare parts all from one comprehensive platform. Alliance Enterprise will provide master and transactional data using a standard integration model, which will minimize deployment time and investment from customer IT teams. Baxter’s solution will provide optimal inventory target stock levels and drive continuous improvement with planning analytics that automatically diagnose root causes for incomplete service calls due to lack of part availability. This cohesive solution will help customers optimize their service supply chain and improve first time fix rates. “Technician inventory can’t be optimized using traditional methods applied to central warehouses and forward stocking locations. Unless the supply chain plan considers technician training and team assignment details found in field service management solutions, the supply chain and field service teams will not be aligned. Baxter’s integration with Astea’s FSM platform enables inventory optimization built upon technician attributes not considered by other supply chain planning systems,” said Phillip Kennedy, CMO & EVP, Sales, Baxter Planning. To learn more about the integrated solution, see the Astea International and Baxter Planning teams at Field Service Palm Springs 2019 or visit: Astea.com/resources/blog/2019/03/5-reasons-to-integrate-field-service-management-and-service-parts-planning-software.

About Astea International

Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets. www.astea.com. Service Smart. Enterprise Proven. © 2019 Astea International Inc. Astea, Astea Alliance and Astea Alliance Enterprise are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
Company Contact: Emily Hackman Director of Global Marketing 215-682-2247 ehackman@astea.com
Investor Relations: Matt Kreps Managing Director Darrow Associates Investor Relations 214-597-8200 mkreps@darrowir.com

About Baxter Planning

Headquartered in Austin, Texas, with employees around the globe, Baxter Planning was founded in 1993 by Greg Baxter, who saw the need for a solution to address the lack of planning technologies in the market. Now a worldwide leader in aftermarket supply chain software, Baxter helps customers plan billions in service parts inventory every day.The list of Global 2,000 enterprises and growing startups deploying solutions from Baxter include Verizon, Nokia, Tokyo Electron, Stanley Black and Decker, SONY, Johnson & Johnson, and many others. Baxter’s differentiated combination of a SaaS platform featuring Planning as a Service (PaaS) enables supply chain organizations to deliver dramatic improvements in post-sales service levels while increasing profitability and cash flow. Baxter has been on SupplyChainBrain’s “List of 100 Great Supply Chain Partners” for 15 consecutive years and recognized multiple times as a “Best Places to Work in Austin.” For more information, visit www.baxterplanning.com or email us at info@baxterplanning.com.

Two Baxter Employees Recognized as 2019 “Pros to Know”

Austin, TX – March 13, 2019 — Baxter Planning (Baxter), the pioneer and recognized leader in inventory planning and optimization solutions, today announced that two of its employees were selected as esteemed Supply and Demand Chain Executive 2019 Pros to Know. Both individuals work directly with Baxter’s clients and were recognized for their exceptional service and dedication to both the company and its clients. Baxter’s 2019 Pros to Know are:

  • John P. Peterson III, CPIM Enterprise Solutions Consultant – 18 year Baxter veteran: As a supply chain professional, John Peterson has driven Baxter Implementation, Consulting, and Planning engagements utilizing his 30 years of hands-on supply chain experience, including 20+ years of Service Parts Management and Planning. John is a systems implementation veteran, having led planning systems integrations, within ERP implementations, for two different fortune 100 companies. Certified in Production Inventory Management (CPIM) by APIC/ASCM, John has served on the Board of the Dallas and Austin, Texas APICS chapters.
  • Scott Magee, Director of Global Account Management – 5 year Baxter veteran: Scott excels at building executive relationships to better understand the customer’s business, challenges, and supply chain objectives. As an account manager, Scott is passionate about his customers and leverages his 10+ years of supply chain experience to ensure each customer is on a roadmap to meeting their key performance metrics. Scott fosters dynamic and productive relationships and is effective in cross-functional coordination to ensure customer needs are being met and his leadership has resulted in increased adoption of Baxter’s supply chain planning technology to drive inventory optimization.

Both nominees were recognized for their ability to develop strong relationships with customers across multiple industries and for their ability to propose tailored solutions that address complex service supply chain challenges. These relationships reflect Baxter’s tagline: Your Partners In Planning. Using experience and in-depth knowledge of Baxter’s software, these Pros to Know can identify opportunities for improvement and provide insights on a customer’s service supply chain.

“Every year we receive more submissions from outstanding supply chain leaders. It’s evidence of the growth in the supply chain profession as well as the importance of the profession within companies. Supply & Demand Chain Executive congratulates the 2019 Supply & Demand Chain Executive Pros to Know recipients. Our Pros to Know listing showcases the leaders and innovators shaping the profession and making substantial impact on their companies,” says John Yuva, editor for Supply & Demand Chain Executive. “We commend this year’s recipients for their achievements in supply chain and for paving the way for the next generation of exceptional supply chain leaders. This year’s recipients embody the commitment to transformative supply chain tools and processes, earning these individuals a rightful place in this year’s Pros to Know listing.”

Supply & Demand Chain Executive received more than 500 entries for the 2019 Pros to Know Awards. Check out Supply & Demand Chain Executive’s website at http://www.SDCExec.com for the full list of all of the 2019 Pros to Know and Practitioner Pros winners.

About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. Learn more at http://www.SDCExec.com.

About Baxter Planning
Headquartered in Austin, Texas, with employees around the globe, Baxter Planning was founded in 1993 by Greg Baxter, who saw the need for a proprietary solution to address the lack of planning technologies in the market.

Now a worldwide leader in aftermarket supply chain software, Baxter helps customers plan billions in service parts inventory every day. The list of Fortune 500 enterprises and growing startups deploying solutions from Baxter include Verizon, RICOH, Stanley Black and Decker, NetApp, SONY, Johnson & Johnson, and many others. Baxter’s differentiated combination of a SaaS platform featuring Planning as a Service (PaaS) enables supply chain organizations to deliver dramatic improvements in post-sales service levels while increasing profitability and cash flow.

Baxter has been on SupplyChainBrain’s “List of 100 Great Supply Chain Partners” for 15 consecutive years and recognized multiple times as a “Best Places to Work in Austin.” For more information, visit http://www.baxterplanning.com or email us at info@baxterplanning.com.