Evaluation Criteria – Service Supply Chain Planning Tools

As field service operations continue to drive value for customers, it becomes not only a source of income but a source of expenditure for companies.
The question is:

How will you select a proper tool to enhance your service supply chain capabilities to keep service levels high while keeping costs low?

The recommended criteria for evaluating best-of-breed planning tools designed for the service supply chain can be grouped into 8 requirement categories.  

  1. Provider Capability
  2. Supply Chain Planning
  3. Forecasting / Demand Management
  4. Technician Inventory Planning
  5. Activity / Installed Base Management
  6. Network Optimization
  7. Data Management / Administration
  8. Repair/Reverse Logistics
Download the full evaluation document below.