Join us using discount code BAXTER25

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations.

Baxter will join current customers including BD Life Sciences, Canon, Hologic, and Toshiba to learn about the latest innovations, projects, and services while networking with outstanding executives in the field service industry. Learn more.

Thought Leadership

Mike Ross, Director of Product Strategy at Baxter Planning joins 3 customers for a Panel entitled Supporting The Path To Servitization With Enhanced Inventory Management And Parts Planning.

Mike Ross

Director, Product Strategy

Supporting The Path To Servitization With Enhanced Inventory Management And Parts Planning
April 24, 2019 at 3:25pm

Eric Clopper

Senior Director, Global Services Logistics and Labs

Amy Byrne

Logistics Analyst

Mike Ahrens

Senior Director, Field Service Operations

Customer Recognition

To recognize outstanding efforts in service optimization, the conference is holding the 3rd annual Field Service 2019 Best-In-Class Awards. Congratulations to customer Stanley Black & Decker as a finalist in the “Most Effective Technology Deployment To Increase Service Levels” category.

Stanley Black & Decker

Visit Our Booth

  • Meet Baxter team members

  • Take Baxter-branded swag

  • Enter the raffle

Baxter Customers Presenting

Shannon O. Bray

Senior Manager, US Technical  Operations and Customer Delivery

Keynote
April 23, 2019 at 9:25am

Eduardo Bonefont

VP Life Science, Technical Service 

The Impact Of Augmented Reality On Customer Success Models
April 23, 2019 at 1:40pm–2:10pm

Wendell Raddatz

VP of Customer Experience, Enterprise Operations & National Accounts 

A facilitated strategy and best practice discussion with up to 20 participants around the nuances of different industries, including #3 Medical Device
April 23, 2019 at 5:00pm

Richard (Dick) Zarski

SVP Manufacturing, Supply Chain & Logistics

Launching A New Reverse Logistics Operation To Drive Considerable Improvement And Efficiency In Parts Supply
April 24, 2019 at 2:45pm

Ed McMurray

VP of Field Operations

Exploring The Latest Tools And Best Processes For Effective Knowledge Management
April 23, 2019 at 9:25am

Eric Clopper

Senior Director, Global Services Logistics and Labs

Supporting The Path To Servitization With Enhanced Inventory Management And Parts Planning
April 23, 2019 at 9:25am

Randy Hill

(Retired) Worldwide Service Parts Operations

Field Planning And Inventory Management
April 24, 2019 at 4:05pm

Patrick Dell

Regional Director of Service – Southeast US and Northern Latin America

Enhancing Engagement And Retention Of Your Field Employees
April 25, 2019 at 3:00pm

Ed McMurray

VP of Field Operations

A Comprehensive Approach To Manpower Forecast And Management
April 25, 2019 at 3:40pm

Reeve Bunn

President

Hart Levine

CFO

Taking The Plunge: Making The Case For New Tech To Get Your Service Organization In Fighting Shape
April 25, 2019 at 5:15pm

Daniel M. Przislicki

VP Service Support Operations

Optimizing Call Center Procedures To Create A Better & Efficient Customer Experience
April 24, 2019 at 5:15pm

R. Steven Tungate

VP/GM, Service, SCM and Innovation

Overcoming Challenges When Supplementing Internal Technician Resources With External Workforce Service Partners
April 25, 2019 at 5:15pm

Baxter Partners Attending