Network Optimization for a Successful Service Supply Chain
Best-in-class service organizations offer same day service level agreements (SLA’s) to meet expectations of customers using their products in mission critical environments. Often overlooked is the need to optimize the logistics network used to place service inventory within eight, four or even less delivery hours from the customer. While this seems simple on the surface, the complexity of analyzing drive times between a constantly changing list of customer service contracts and hundreds of stocking locations, often within a third party logistics provider (3PL) network, can leave basic questions unanswered.
- What percentage of your 4-hour SLA customers can have inventory delivered within four hours from a stocking node in your current network?
- Who are the customers that cannot be covered?
- Which locations are no longer required due to changes in your installed base?
- Where are new locations required to support changes in your installed base?
A successful service supply chain is built on an optimized network of sites capable of efficiently fulfilling customer demand. Baxter Planning offers a Network Optimization consulting engagement to help Prophet customers validate their current network and recommend changes by modeling the impact on customer coverage.